Platform terms of service

Working draft pending legal review (WP0.9). Not for real patients.

1. The service. VirtualDoc gives a medical or dental practice its own online practice: a page, bookings, virtual consultations, records, scripts and invoices. The practice is the responsible party for its patients' information. The platform operator is the practice's operator under POPIA and processes patient information only on the practice's instructions, as set out in the operator agreement.

2. Who may use it. A practice whose practitioners are registered with the HPCSA Medical and Dental Board and who do not practise exclusively through telehealth. Each practitioner is verified before the practice goes live, and again every year.

3. Sandbox. A new practice starts in a sandbox. It can set everything up, but cannot accept real bookings, payments or patients until every go-live check has passed and the platform has approved go-live.

4. Subscription. The subscription is a flat fee per practice, based only on seats and features. Nothing the platform charges depends on the number of consultations, messages, video sessions or payments.

5. Suspension and leaving. If the practice is suspended, it keeps read access to its records and can export them. A practice may leave at any time and takes its records with it.

6. No access as a practice user. Platform staff never sign in as a practice user. Access to patient information by platform staff happens only through the audited break-glass process in the operator agreement.