Help centre
Plain answers for each step of setting up your practice.
- Getting started in the sandboxWhat the sandbox is and what you can do there.Sign-up
- Your practice profileLegal entity, trading name, VAT number, address and contact details.Practice profile
- HPCSA verificationHow the platform team checks every practitioner's registration.Practitioners
- The telehealth attestationWhy each practitioner confirms an in-person pathway every year.Practitioners
- Practice numberWhy the BHF/PCNS practice number is verified before invoices carry it.Practice number
- Agreements and privacyThe terms, the POPIA operator agreement, the acceptable use policy and your privacy notice.Agreements
- Choosing a payment routeYour own gateway, or a declaration for free or after-consult payment.Payment route
- Going liveWhat happens when you ask for go-live.Go-live